Privacy policy
PRIVACY POLICY
Expo Organics is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by www.expoorganics.com.
Information We Collect
We may collect personal information you provide directly to us when you use our website or interact with us through other means, such as:
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- Information you provide when you register for an account, subscribe to our newsletter, or make a purchase.
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- Information you provide when you fill out forms or surveys on our website.
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- Information you provide when you contact us for customer support or other inquiries.
How We Use Your Information
We may use the information we collect for various purposes, including to:
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- Provide, maintain, and improve our website and services.
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- Personalize your experience and customize the content we show you.
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- Communicate with you, including sending you promotional emails and newsletters.
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- Respond to your inquiries and provide customer support.
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- Detect, prevent, and address technical issues and security vulnerabilities.
Information Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
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- With your consent or at your direction.
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- With service providers who perform services on our behalf, such as payment processing, data analysis, and marketing.
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- In response to legal process or a request from a government authority.
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- To protect the rights, property, or safety of Expo Organics, our users, or the public.
Your Choices
You may update your account information and communication preferences by logging into your account settings. You can also unsubscribe from our marketing emails by following the instructions provided in the email.
Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Security
We take reasonable measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the new Privacy Policy on this page.
Return Policy
Users can return the products within 7 days from the date of purchase. The return is only applicable under the following conditions.
- Damaged Product
- Low Quality
- Incorrect Product
- Missing part of the accessory
Expo Organics will hold the final discretion for the validation of the shared reason for return.
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- The shipping charges of your order are completely non-refundable. Similar charges experienced on the free trials are also non-refundable.
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- The returned product should not be opened or used in any condition. If found so, the refund would not be processed.
Shipping & Delivery
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- All domestic orders (pertaining to India) are processed and delivered within 7-10 business days.
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- All international orders are processed and delivered 15-30 business days.
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- All order deliveries can be availed between 10 AM to 6 PM from Monday to Saturday. There is no delivery made on Sundays and public holidays.
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- It is advised to be there for accepting the goods delivery at the expected date and time as these goods are required to be signed for upon delivery. Your Family can accept your order on your behalf but, however, Expo Organics takes no responsibility for goods signed by an alternative person.
Process
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- Order Processing Time: Orders are dispatched within 72 hours of receiving them. This indicates efficiency in handling incoming orders.
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- Delivery Partners: You work with multiple logistics partners including Xpressbees, Ecom Express, DHL, DTDC, BlueDart, India Post, and Delhivery. This suggests a diverse network to cater to different regions and delivery needs.
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- Delivery Timeframe: Depending on the customer’s geographic location, it takes approximately 5 to 15 working days for the product to reach the customer’s doorstep. This is a reasonable timeframe considering international shipping variables and different transit times.
Overall, this setup ensures timely delivery to customers while offering flexibility and choice through various delivery partners. If you have any specific questions or need further assistance, feel free to ask!
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [info@expoorganics.com].